Reference

Privacy Policy for India Account Data

At pokies, this Privacy Policy explains what we collect when you open an account, how we use it, and when we may share it with service providers that…

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pokies Privacy Policy for India Account Data
CONTACT ROUTES

Ways to Reach Our Privacy Team

If you want to ask about this policy, use the channel that matches your request and include the account phone number or email. We verify ownership before we release records or make changes, because privacy requests must go to the right person. If your request needs extra checking, we will ask for the missing detail and keep the thread tied to your account.

Team online

Email request

Send your privacy request from the registered email and include the account phone number. That lets us match the record, confirm identity, and reply with the next step without exposing the wrong file to the wrong person.

Web form

Use the web form when you want a written trail. Add the change you want, the reason, and any dates that help us locate the record. We use that context to sort access, correction, or deletion requests.

In-account message

If you can still sign in, send the request from inside the account. That gives us a cleaner identity signal and helps us keep the discussion linked to the same profile and earlier support thread.

SAFE RECORDS

Cookies, Security, and Retention Standards

We handle privacy in small steps: collect only what the account needs, keep records for the period required by the service or local law, and remove or de-identify them when we can.

Collection scope

We collect only the details needed to open and service your account, such as contact fields, device data, and transaction references. We do not ask for more than the account flow and record checks require.

Cookie use

Cookies help us keep you signed in, remember form state, and measure whether pages load correctly on your device. You can clear them through your browser, though some parts may ask you to sign in again.

Access control

Session checks, password rules, and device signals help us protect account access from unauthorised use. If we detect a risky login, we may ask you to confirm details before we show or change private records.

Record retention

We keep records only for as long as needed to run the account, answer disputes, meet tax or audit duties, and satisfy legal retention rules. After that, we remove them or keep them in de-identified form where possible.

Corrective changes

If any field is wrong, you can ask us to update it after we verify the account holder. Send the exact change you want, and we will check whether any legal record must stay unchanged.

Request handling

To ask for access, deletion, or a copy of stored details, contact us from the registered email or phone. We will confirm identity first and then explain what can be changed under local law.

Common Privacy Questions Answered

These answers cover the privacy requests we hear most often about records, cookies, corrections, deletion, and who can ask on your behalf. If your question is not listed, use the contact path that matches your account and we will check the record before we reply. Access and eligibility depend on local law and are available where local law permits.

We collect the details needed to open and service your account, including contact fields, device data, support messages, and wallet references. We use them to run the account, confirm requests, and keep audit trails.

Yes. When you use UPI, Paytm, PhonePe, or Google Pay, we may store transaction references, timestamps, and status data. We do not need full bank credentials for ordinary account maintenance, and we limit access to those records.

Cookies help us remember sign-in state, keep forms from resetting, and check whether pages load properly on your device. If you clear them, some sections may ask you to enter details again.

Yes, you can request a copy from the registered email or from inside the account. We confirm identity first, then share the records we are allowed to release under local law and retention duties.

You can ask us to correct contact or account fields that are wrong. Send the exact change, and we will check the record, confirm ownership, and update what we can without breaking legal retention requirements.

We keep data only for the time needed to run the account, answer disputes, meet tax or audit duties, and satisfy legal retention rules. After that, we remove it or keep it without direct identifiers where possible.

Usually the account holder, or someone the account holder authorises, can make a request. We may ask for extra proof before we act, especially when the request comes from a new device or address.

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